Privacy Policy

Jensen Fencing ("Jensen Fencing," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit jensenfencing.com (the "Site"), request an estimate, become a customer, or communicate with us by phone, email, or text message (SMS).

1. Information We Collect

Information you give us. When you request a quote, schedule service, fill out a form, call, email, or text us, we may collect:

- Your name, service address, and billing address

- Phone number (including mobile number) and email address

- Details about your property and the services you are interested in (fencing, lawn care, landscaping, snow removal, and related services)

- Photos, measurements, or notes you share about your project

- Payment and invoicing information (card payments are processed by our third-party payment processors; we do not store full card numbers)

Information collected automatically. When you visit our Site, our website host (Squarespace) and analytics tools may automatically collect information such as your IP address, browser type, device type, pages visited, and referring website, using cookies and similar technologies.

2. How We Use Your Information

We use your information to:

- Respond to inquiries and provide estimates

- Schedule, perform, and follow up on services

- Send appointment reminders, crew arrival notices, project updates, invoices, and payment reminders

- Provide customer support

- Send occasional service offers or seasonal promotions, only if you have agreed to receive them (you can opt out at any time)

- Improve our Site, services, and customer experience

- Comply with legal obligations and protect our rights

3. Text Messaging (SMS)

If you provide your mobile number and consent to receive text messages from Jensen Fencing, we will use it to send messages related to your estimates, appointments, services, account, and billing, and, if you opted in, occasional promotional messages.

- Message frequency varies.

- Message and data rates may apply.

- Reply STOP to any message to unsubscribe. You will receive one final message confirming your opt-out.

- Reply HELP for help, or contact us at (610) 881-6010 or Magaly@jensenfencing.com.

- Consent to receive text messages is not a condition of purchasing any goods or services.

- Wireless carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information may be shared only with subcontractors and service providers that support our messaging services (such as our customer management and texting platforms and phone carriers), solely to deliver the messages you requested.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We share information only as follows:

- Service providers who help us run our business, such as our customer relationship management (CRM) and scheduling software, payment processors, website host, and email and texting providers. They may use your information only to perform services for us.

- Legal requirements. When required by law, subpoena, or court order, or to protect the rights, property, or safety of Jensen Fencing, our customers, or others.

- Business transfers. If our business is sold or merged, customer information may be transferred as part of that transaction, subject to this policy.

All of the above categories exclude text messaging originator opt-in data and consent, which will not be shared with any third parties.

5. Cookies

Our Site uses cookies to keep it working properly and to understand how visitors use it. You can disable cookies in your browser settings, though some parts of the Site may not work as intended.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

7. Data Retention

We keep your information for as long as needed to provide services, maintain business and tax records, resolve disputes, and enforce our agreements.

8. Your Choices

- Text messages: Reply STOP at any time to opt out.

- Emails: Click "unsubscribe" in any marketing email, or contact us.

- Access or correction: Contact us to review, update, or request deletion of your personal information, subject to legal and record-keeping requirements.

9. Children's Privacy

Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children.

10. Third-Party Links

Our Site may link to other websites. We are not responsible for the privacy practices of those sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date.

Jensen Fencing
📧 Email: jay@jensenfencing.com
📞 Phone: 610.881.6010